Waliya Bet Privacy Policy

Before you submit an identity document or request a withdrawal, you should understand why your information is needed and how it is handled. Waliya Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to provide services, protect accounts and meet applicable obligations. Privacy questions can be submitted through Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and communications. It applies to players and visitors, including people who contact us before registering. “Personal data” means information that identifies you or can be connected to you; “processing” includes collecting, using, storing, sharing and deleting it.

Who We Are

Waliya Bet is the service brand through which the website operator provides betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, register, use a payment service or seek assistance. Collection should be limited to lawful, security, operational and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, customer due diligence records and fraud-prevention information. KYC means “Know Your Customer”: checks used to establish identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive information or documents through an unverified channel. A browsing visit can generate technical records without creating a betting account.

How We Use Personal Data

We use Waliya Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, checking account-holder information against a withdrawal request helps identify payment authorization issues before funds are released.

Account and activity records also help detect fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Processing supports website, app, game and support improvements, dispute handling, service notifications and responsible betting measures. Where applicable, records are used to meet tax, accounting, anti-money laundering (AML), licensing and regulatory duties.

Marketing communications are sent only where allowed, with consent where required and available opt-out options. Declining marketing does not necessarily stop essential messages about payments, security or account restrictions.

Legal Basis / Lawful Reasons

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is obtained where required. The applicable reason must be assessed for each purpose; registration is not blanket permission for unrelated use.

For questions about a particular record, ask us to explain its purpose and applicable lawful reason. Waliya Bet privacy requests involving uncertain legal requirements should be referred for compliance review rather than answered with an unsupported assurance.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve page performance and support marketing measurement where allowed. App identifiers may serve similar functions on mobile devices.

Available controls and further details belong in the Cookie Policy. Blocking essential cookies can affect login or payment sessions. Optional tracking should be distinguished from tools necessary to operate the service.

Data Sharing

We do not sell personal data as a product. Necessary information may be shared with third-party service providers—organisations that perform specific tasks for the operator—including:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics, security and customer support providers.
• Professional advisers assisting with legal, accounting or compliance matters.
• Regulators, law enforcement or courts when disclosure is legally required.

Access should be limited to the purpose of the disclosure and supported by appropriate contractual, confidentiality and security requirements. A provider handling a payment does not need unrestricted access to your support history.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. These may include contractual protections and checks on provider access and security. You can ask whether overseas processing applies to your information and what protections are relevant.

Data Storage and Retention

We retain betting account data only for as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different record categories may need different retention periods.

Closing an account does not automatically erase payment evidence or self-exclusion records that must still be retained. Once a retention purpose ends, information should be securely deleted or anonymised, subject to necessary backup handling. Ask support about the period or criteria applicable to a specific record.

Security Measures

Waliya Bet data protection relies on reasonable technical and organisational measures. Depending on the system and risk, these may include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality requirements, backups, fraud detection and internal incident procedures. No internet service can promise complete security.

To support Waliya Bet account security, use a unique password and access Waliya Bet login through a verified official domain. Do not disclose passwords or one-time codes to someone claiming to be support. For app or APK access, verify the download source rather than relying on an unsolicited link; an unofficial copy may expose account credentials.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests concerning Waliya Bet personal data may require identity verification to prevent disclosure to another person.

1. Step 1: Use the official contact channel and describe the information or processing you want reviewed.
2. Step 2: Provide only the account details needed to identify the request; use a secure channel if further verification is requested.
3. Step 3: Ask for the outcome, any applicable response timeframe and the complaint-handling procedure if the issue remains unresolved.

Some requests may be limited by legal, financial, security or regulatory retention duties. Any refusal or limitation should be explained. Rights and complaint routes depend on the applicable privacy policy in Ethiopia and the governing data protection framework.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. We must not knowingly collect personal data from underage users. If a parent, guardian or other person believes an underage person submitted information, contact support so the matter can be investigated and appropriate restrictions applied. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce platform rules. Retaining a restriction record can help prevent a self-excluded person from reopening access. Such information should be handled for the relevant protective or compliance purpose, not as an opportunity to encourage further betting. See Responsible Gaming.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or paying, review verification requirements, withdrawal procedures, transaction limits, disclosed fees and processing times.

When comparing browser and app access, check the available privacy controls, verification steps and support channels rather than assuming both work identically. Bonus eligibility checks may involve account and transaction records; privacy consent does not replace acceptance of separate promotion conditions.

Updates to This Policy

This policy may change as services, applicable laws, security practices or processing activities develop. Material changes should be communicated through appropriate service channels, with consent sought where required. Review the current version before providing new categories of information, and contact us if a change leaves its purpose or effect unclear.